FAQ

? Where is VLS located?

VLS is located in Sandy, Utah, about 15 mins south of Salt Lake City. Their physical address is:

668 West 9320 South
Suite B
Sandy, UT 84070

Contact Information can be located here.

? What is VLS hours of operation?

VLS hours are Mon-Fri, 8AM-5PM MST.

? Do you accept Purchase Orders?

Yes! Purchase Orders are a convenient way to place orders for Companies that order often.

You must fill out a Credit Application and upon approval of your Credit Application, your first order must be paid for with a credit card. Subsequent orders can then be ordered with a PO. All PO orders must be faxed to VLS on a Company Letterhead at 801-676-4993.

Click here to download the Credit Application.

? When will my order ship?

Most orders ship within 24 hours. Our warehouse is located in Sandy, a suburb of Salt Lake City, Utah. To help you determine how long it will take for your order to reach you once it has shipped, we have provided a UPS map with the estimated delivery times.

VLS uses UPS and FedEx for all shipments unless truck freight is required due to size and/or weight. We handle shipment requests for U.S. Postal Service on a case by case basis. Shipping charges are based on weight and will be added upon completion of your order at which time they will be available during your online checkout. When comparison shopping, please include shipping charges. We do not inflate our shipping charges.

? How can I view my Account Information such as Order Historydiv Shipping Methods and change my password?

You can see all your Account Information by logging into your account here, or by logging in at the top of the page. At this location, you have access to see all your:

  • Order History
  • Shipping Status and Shipping Info
  • Shipping Address
  • Account Preferences
  • Payment Settings
  • Change Password

Order History: This allows you to see the shipping status w/tracking number (if applicable) and any comments pertaining to your order. If the order is on Back Order, there will be notes on how long the expected wait is. Simply click on the Order in question and the details will be listed below.

? How do I return a product I ordered?

VLS would like every customer to be satisfied with his or her purchase. If you receive a defective product, you may return the product by simply following the instructions below. VLS will accept your return up to 15 days from the date of invoice. VLS will refund the purchase price or exchange it, whichever you prefer. After 15 days, all merchandise is subject to the original manufacturer’s warranty policy which we will gladly assist you in utilizing.

Original freight charges are non-refundable. Product returned after the 15-day return period or without an RMA number will be refused. VLS will not issue credit on any equipment that has been installed, used, or returned in a non re-saleable condition. Special order and custom items are subject to manufacturer’s warranty policy. Defective strobe power supplies must be returned to the factory for repair.

Instructions for returns:

  • Print out our return authorization form. For a free version of Adobe Acrobat Reader, click here.
  • Call customer service (800) 748-4484 for a return authorization number. You must have a return authorization number on the outside of the box or it will be refused.
  • Pack the item along with a completed RMA return form and a copy of the packing slip in a box.
  • Follow the instructions on the return form and ship the box back to us.
  • The product must be returned unused and undamaged in the original box with all parts, packing and instructions.

For warranty returns within the first 15 days customer is responsible for return freight charges while VLS will pay shipping charges back to the customer.