Our company was formed in 1990 and later incorporated in 1996 by Jim Hess Sr. after he retired from a twenty year career in law enforcement. Jim was also a Whelen factory representative for twelve years in the rocky mountain region. We have now evolved into one of Whelen's largest master distributors in the western United States with over 30 years combined experience in public safety vehicle equipment.
We at VLS feel we can offer our clients better service by concentrating our efforts into a few specialized areas. As you have probably seen on our site, we have limited our business to only a few vendors. By doing this we ensure that most of the time when our clients call, we have what they need. We can also answer just about any question whether it is product related or technical.
Locally, our service has been the key to our success. We provide our clients first class installation and repair services. By shopping with us you will find we have taken the same service oriented approach with our clients on the web. Should you have any questions or comments, please refer to our contact information above.
Terms and Conditions: VLS would like every customer to be satisfied with his or her purchase. If you receive a defective product, you may return the product by contacting our Customer Service dept to receive an RMA number. We will accept your return up to 15 days from the date of invoice. We will refund the purchase price or exchange it, whichever you prefer. After 15 days, all merchandise is subject to the original manufacturer’s warranty policy which we will gladly assist you in utilizing. Original freight charges are non-refundable. Product returned after the 15-day return period or without an RMA number will be refused. VLS will not issue credit on any equipment that has been installed, used, or returned in a non re-saleable condition. Special order and custom items are subject to manufacturer’s warranty policy and are non-returnable. Defective strobe power supplies must be returned to the factory for repair.
For warranty returns within the first 15 days customer is responsible for return freight charges while VLS will pay shipping charges back to the customer.
Laws regarding the use of emergency warning devices vary throughout the United States. Various items are restricted in some jurisdictions by Local or Federal law. Some products and color variations are restricted to Law Enforcement and Emergency Personnel only. By placing an order for a restricted item, you are stating that you are authorized to make such a purchase and that you are in compliance with all Local, State, and Federal laws relating to the purchase and/or use of that product. You further agree to release VLS from any and all liability associated with the use of the emergency warning devices purchased. In addition, you release VLS for any and all liability for the use of purchased emergency warning devices whether in Tort, Contract or under other State or Federal law.